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MICHIGAN BROADBAND SERVICES

  • customercare@michbbs.com
LEADERSHIP
SALES

SALES GROUP

Sales Director

Joe Dey
Account Executive

Sarah Hunt
Customer Relations / Sales / Community liaison

Todd Beauchamp
Inside Sales Consultant

Amber Dutton

Sales Director

Joe Dey

My passion for leadership can be traced back to my pre-professional days. Whether as a member of my sports team in high school and college, or recognition for my academic achievements, I’ve been on a path to leadership from the start. The reason? I like getting people excited about the things I’m excited about, and bringing out the best in others. On a scale from 1 to 10 with how passionate I am about my work – I’m always about a 20. I love what I do, and I have a great team to support our customers. I’m excited to work with MBBS to provide Northern Michigan with the best sustainable solutions for Fiber Internet, Voice, and Video.

After graduating from Alma College I began utilizing my skills and training to become a top producer and leader in the financial services industry. My passion for solving problems through designing and implementing strategic solutions inspired my move to the Information Technology field. I have a passion for helping customers find strategic, future proof solutions that will work best for them in this ever-changing world. I’ve held roles that include sales, project management, technical installation and management. I’m very fluent in geek speak – I’d love to be your next internet and voice service provider.

Outside of the office, I’m an avid golfer, fisherman, and overall lover of animals and the outdoors. I won’t miss the chance to engage in a friendly competition in a game of your choice, and pride myself in being humble in victory or defeat.

Call me at (231) 714-0505

Account Executive

Sarah Hunt

With an extensive background in the energy industry, Sarah has worked to develop and manage projects across the United States. She’s a power house who uses her expertise to help develop and deliver the latest in connectivity services to businesses.
As a community leader, Sarah has been involved in organizations, such as TCNewTech, which works to cultivate tech focused business opportunities in the Traverse City area.

Customer Relations / Sales / Community liaison

Todd Beauchamp

As a veteran of the USAF Todd worked installing and updating technology across the world at United State military facilities including Andrews Air Force and the Pentagon.  Outside plant experience, and Inside plant experience have helped Todd understand the process and assist with smooth well thought out installs. Todd continued his career as a business owner of several technology companies.  His understanding of business and its need for adequate I.T. support gives him a great perspective on how to assist businesses with communications technology.

Todd is very active in his community serving as a volunteer helping with many service clubs.  He has created many community events and enjoys bringing good things to his community. Nothing motivates Todd more than a chance to improve his community.  Thats why he loves MBBS.

Inside Sales Consultant

Amber Dutton

COMPANY LEADERSHIP

President & General Manager

Bruce Moore
Director of IT

Matt Dale
Operations Manager

Bart Hall
Manager of Customer Services

Lori A. Van

President & General Manager

Bruce Moore

Mr. Moore has 29 years of experience successfully leading sales, customer care and operational teams in the telephone, cable television, and fixed wireless broadband telecommunication industries.

Mr. Moore received his B.A. in Telecommunication from Michigan State University. He is a registered basketball official in Michigan and has officiated the 2012 Class D Boy’s State Championship game as well as the 2016 Class A Girl’s State Championship game.

Director of IT

Matt Dale

Matt Dale is the Director of IT for Michigan Broadband Services. With 25 years of experience, he is the solution architect for all inside and outside network operations. He began his career with Michigan Broadband Services in 2018 and has been involved with the fiber network builds since their inception.

Matt began his career as a help desk technician in Escanaba, and has worked his way up the ranks of IT ever since. After living in several different states over the years, he has returned to the area with his family to continue his career with Michigan Broadband Services.

Matt is active in several community organizations and volunteers frequently. He also loves coaching youth football in Gladstone.

Operations Manager

Bart Hall

Bart Hall directs network management and plant operations for Michigan Broadband Services. Mr. Hall has 28 years’ experience in the Telecommunications industry with 24 of them being employed with Michigan Broadband Services.

Mr Hall began his career with the USAF as a computer and data circuitry specialist providing communications support at Andrews AFB in Maryland.

He is a past Commander and current member of the American Legion.

Manager of Customer Services

Lori A. Van

Lori started at Michigan Broadband Services in May of 1990 in the repair department.  During her career she has held numerous positions, but found customer service the most rewarding.  She was promoted to Manager in July 2004.  She oversees the customer service representatives and installations to ensure customer satisfaction is the main focus.

She is currently the President of the Village of Daggett where she resides with her husband Scott.

Traverse City Review
Upper Peninsula Review
SOCIAL MEDIA

Michbbs cares

Keep Americans Connected Pledge

In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, he specifically asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge.

So far, more than 550 companies and associations have signed the Chairman’s pledge to Keep Americans Connected.

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, Michigan Broadband Services pledges for the next 60 days to:

1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

3) open its Wi-Fi hotspots to any American who needs them.

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