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MICHIGAN BROADBAND SERVICES

Report Trouble

For immediate assistance with your internet service, you can call 855-450-3505 or 906-639-3505 (LOCAL).
Help is available 24/7.
You can also complete the form below to notify our customer care team of trouble with any service from
Michigan Broadband Services.
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Keep Americans Connected Pledge

In response to the COVID-19 pandemic, and the challenges that many Americans will face in the coming months, FCC Chairman Ajit Pai recently announced the Keep Americans Connected Initiative. In order to ensure that Americans do not lose their broadband or telephone connectivity as a result of these exceptional circumstances, he specifically asked broadband and telephone service providers, and trade associations, to take the Keep Americans Connected Pledge.

So far, more than 550 companies and associations have signed the Chairman’s pledge to Keep Americans Connected.

The Keep Americans Connected Pledge reads as follows:

Given the coronavirus pandemic and its impact on American society, Michigan Broadband Services pledges for the next 60 days to:

1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

3) open its Wi-Fi hotspots to any American who needs them.